Unified Tracking Across Carriers

Unified tracking across 750+ global carriers for full visibility.

  • Send email, SMS, push, & webhook updates with timing and context.
  • Replace carrier and standard tracking pages with adaptive, branded experiences.
  • Let customers check order and delivery status without contacting support.
  • Run segmented campaigns based on customer, order, timing, or segment.
  • Proactively flag and communicate delivery delays to reduce uncertainty.
  • Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot, and more.
  • Streamline returns with an easier self-serve experience for customers.
  • Measure message performance, open rates, clicks, and banner engagement.
  • Monitor scan gaps, delays, delivery trends, and partner performance.
  • See how WISMOlabs connects order data, shipment events, logic, and communication.
  • Deflect "Where is my order?" tickets with proactive, transparent updates.
  • Equip agents (human and AI) with real-time shipment data for faster, accurate resolutions.
  • Deliver consistent, positive experiences that build trust and loyalty.
  • Deliver personalized, authentic messages that resonate with your customers.
  • Turn updates into upsell, cross-sell, and review generation opportunities.
  • Use insights to reduce friction and proactively manage delivery exceptions.
  • Replace silence with consistent branded messaging throughout transit.

Latest Industry Insights

  • Comprehensive guides, tutorials, and actionable checklists.
  • Learn how to cut "Where is my order" tickets by up to 90%.
  • Understand how branded pages increase LTV and turn tracking into revenue.
  • See how DTC leaders cut WISMO & grew CLTV with WISMOlabs.
  • See your potential payback in 60 seconds. Quantify your savings.
  • Get instant answers to common questions and product guides.

WISMOlabs Pricing

Growth Marketing at Tecovas
$250/mo includes 2,500 shipments. Works great for 1,000–2,499—we’ll right-size as you grow.

Growth Plan

For teams shipping 1,500-10,000 shipments/month

  • $250/month
  • 2,500 shipments/month included
  • $0.06 per extra shipment
  • 30-day money-back guarantee
  • Monthly true-up
  • White-glove onboarding

Included in Growth:

  • Typically 60-80% fewer WISMO tickets with branded tracking + email notifications.
  • All Parcel Carriers included - 750+ supported.
  • Core Segmentation (status, region, order, value).
  • Delivery & Carrier Performance Analytics.

Pro Plan

LTL + advanced tooling for scale and revenue lift
For teams shipping 10,000-20,000 shipments/month

  • $730/month
  • 10,000 shipments/month included
  • $0.08 per extra shipment
  • 30-day money-back guarantee
  • Monthly true-up
  • White-glove onboarding

Included in Pro:

  • Cut WISMO by up to 90% with LTL coverage, deeper integrations, and priority ops.
  • Advanced segmentation (same engine, plus user behaviour and order history context).
  • Complimentary SMS alerts for opted-in recipients.
  • Customer Behavior & Cohort Analytics.
  • API & Webhooks for deeper integration.

Enterprise Plan

Tailored for complex stacks & SLAs

  • Custom pricing typically $1.5k-$4k+/month depending on scope and SLAs.

Included in Enterprise:

  • Everything in Pro + Custom EDD/predictive models, solution engineering.
  • Contractual SLAs, sandbox, bespoke integrations.
  • Compliance & Security Reviews, Dedicated Technical Team.

Post-Purchase Capabilities

WISMOlabs pricing includes the core post-purchase capabilities ecommerce teams need to reduce delivery questions and create a better branded experience after checkout:

  1. Shipment Tracking Platform: centralize carrier events and give customers clearer delivery visibility.
  2. Intelligent Shipment Notifications: send email, SMS, and webhook-driven updates when order status changes need explanation.
  3. Branded Tracking Portal: keep customers on a retailer-owned tracking page with current status and next steps.
  4. WISMO Reduction Workflows: reduce repetitive “Where is my order?” tickets with proactive communication and self-service context.

Real Results

Less WISMO. More Revenue. Segmented, branded updates lower WISMO, convert after the buy and improve reviews.

  • A branded order tracking experience led to a large decrease in customer (WISMO) inquiries and generated a remarkable 15-30X ROI on incremental sales. This demonstrates how a superior post-purchase experience transforms one-time buyers into loyal, repeat customers.

Frequently Asked Questions

  1. What’s the refund process?
    Email support within 30 days; refunds cover platform fees only.
  2. How are overages billed?
    Monthly true-up based on actual shipments.
  3. Is Complimentary SMS unlimited?
    Complimentary SMS under fair use for recipients who opt-in on a tracking portal. This covers shipment-status notifications and is limited to up to 6 SMS per shipment/recipient.
  4. I ship fewer than 2,500 shipments/month - will Growth still make sense?
    Yes. Many brands under 2,500 shipments get strong ROI from reduced WISMO alone. Growth is $250/month and includes 2,500 shipments; if you’re under that, your price doesn’t change as you grow.
  5. Do unused shipments roll over?
    No; we size plans to your volume and can auto-rightsize on request.
  6. Which LTL and Freight carriers are included on Pro?
    We support a wide range of regional and national LTL carriers, including A. Duie Pyle, CrossCountry Freight Solutions, etc. Carrier availability can vary by region—reach out and we’ll confirm your preferred LTL or freight carrier during onboarding.
  7. Which WISMOlabs plan includes branded tracking and shipment notifications?
    WISMOlabs plans include branded tracking and shipment notification capabilities, with plan fit depending on shipment volume, carrier mix, integrations, and support workflow complexity.