Unified Tracking Across 750+ Global Carriers
Unified tracking allows for full visibility across different carriers worldwide.
Proactive Customer Engagement
Communicate timely updates via email, SMS, push notifications, and webhooks, ensuring customers remain informed throughout the delivery process.
Adaptive Branded Experiences
Replace generic tracking pages with adaptive experiences that reflect your brand.
Customer-Centric Order Tracking
Customers can check their order and delivery statuses directly, minimizing the need for support interactions.
Segmented Campaigns
Run targeted campaigns based on various customer factors, such as demographics, order specifics, and timing.
Proactive Delivery Management
Identify and flag potential delivery delays early to communicate effectively with customers and reduce uncertainty.
Integrations for Comprehensive Communication
Connect with various tools like Klaviyo, Gorgias, Yotpo, Fera, Trustpilot, etc.
Streamlined Returns Process
Enhance the returns experience with a self-serve option for customers, making it easy and efficient.
Performance Metrics
Measure updates using performance metrics, including open rates, clicks, and engagement levels.
Shipping Performance Monitoring
Track scan gaps, delivery trends, and performance of shipping partners.
The Three Pillars of Control
A premier post-purchase experience relies on optimized shipment notification software.
The Channels
Engage with customers through their preferred contact points.
The Triggers
Triggered updates based on real-time shipment events.
The Logic
Utilize messages that are personalized and automated based on specific customer data.
Key Communication Channels
- Branded & Dynamic Email: Use full HTML/CSS and Liquid logic to craft engaging emails.
- Urgent SMS Alerts: Leverage SMS for critical notifications such as delivery exceptions.
- Marketing Automation: Integrate real-time shipping events into marketing platforms like Klaviyo.
- Webhook Notifications: Turn carrier events into proactive internal actions through workflow triggers.
Intelligent Action Over Noise
WISMOlabs emphasizes relevant communication, filtering unnecessary shipment updates and sending notifications that matter.
Key Delivery Milestones to Focus On
Messages should center on pivotal delivery events, such as:
- Packed
- Label Created
- Shipped
- Out for Delivery
- Delivered
- Running Late
- Arriving Early
- Lost or Damaged
- Failed Delivery Attempt
- Exception
Filtering Notifications
Not all events necessitate alerts; focus on sending meaningful updates while ignoring minor issues.
Unified Trigger System
Ensure a coherent customer experience by normalizing data from diverse shipping carriers into a unified set of triggers.
Personalization and Customization
Every message can be tailored based on extensive customer information, ensuring relevance and enhancing the customer experience.
Example Scenarios
- International Packages at Customs: Clear communication regarding customs processes to alleviate anxiety.
- High-Value Orders: Personalized messages thanking customers for their premium purchases.
- Products Requiring Setup: Automatically include links to setup guides to reduce support queries.
Business Outcomes
- Reduce "Where is my order?" tickets by up to 90%
- Encourage repeat purchases through personalized messaging
- Increase customer satisfaction and NPS scores
- Establish enduring brand trust with relevant communication
Total Control with Expert Support
Our platform works alongside your team to offer unmatched customization and support tailored to your needs.
Powerful Features & Customization
Enhance customer experiences with flexible features and expert support.
Your Engine for a Smarter Post-Purchase Strategy
Utilize this robust notification engine for an effective post-purchase experience.
Frequently Asked Questions
What is shipping notification software?
It automates delivery updates, enabling efficient communication about order statuses.
What are automatic shipment notifications?
Notifications triggered by shipment status and carrier events to keep customers informed.
Difference from Other Notifications?
WISMOlabs provides intelligence, control, and an open platform, allowing for more relevant and effective messaging.
Design Control Over Notifications?
You have complete control over branding and content, ensuring personalized communication.
Connecting to Other Tools?
Yes, WISMOlabs naturally integrates with other critical platforms.
Handling Notifications for International Shipments?
Our system normalizes inconsistent data from various carriers for seamless communication.
Need for a Developer?
No developer is required; our user-friendly platform supports e-commerce teams straightforwardly.
Webhook Shipping Notifications Support?
Yes, enabling internal actions based on delivery status and business rules.