Unified Tracking and Communication Features
Unified tracking across 750+ global carriers for full visibility.
Send email, SMS, push, & webhook updates with timing and context.
Replace carrier and standard tracking pages with adaptive, branded experiences.
Let customers check order and delivery status without contacting support.
Run segmented campaigns based on customer, order, timing, or segment.
Proactively flag and communicate delivery delays to reduce uncertainty.
Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot, and more.
Streamline returns with an easier self-serve experience for customers.
Measure message performance, open rates, clicks, and banner engagement.
Monitor scan gaps, delays, delivery trends, and partner performance.
See how WISMOlabs connects order data, shipment events, logic, and communication.
Deflect "Where is my order?" tickets with proactive, transparent updates.
Equip agents (human and AI) with real-time shipment data for faster, accurate resolutions.
Deliver consistent, positive experiences that build trust and loyalty.
Deliver personalized, authentic messages that resonate with your customers.
Turn updates into upsell, cross-sell, and review generation opportunities.
Use insights to reduce friction and proactively manage delivery exceptions.
Replace silence with consistent branded messaging throughout transit.
Turn BigCommerce Shipment Tracking Into a Branded Post-Purchase Experience
Native BigCommerce order updates often stop when an order ships. WISMOlabs adds the post-purchase layer customers actually need: branded shipment tracking, proactive order notifications, delivery exception messages, returns visibility, and self-service order lookup. Use WISMOlabs when you want to reduce “Where is my order?” tickets, not when you need a shipping label app or checkout rate calculator.
| Feature | ||
|---|---|---|
| Branded Tracking Page | ||
| Branded eCommerce Returns Automation | ||
| Real-time shipment tracking | ||
| Upsell/Cross-sell during post-purchase | ||
| Transactional messages via SMS | ||
| Shipped notification | ||
| Out for Delivery notification | ||
| Delivered notification | ||
| Late Shipment notification | ||
| Undelivered/Returned to Sender notification |
Who This Is For
WISMOlabs is built for BigCommerce teams that want to improve the post-purchase customer experience after checkout.
Use it when you want to:
- Give customers branded BigCommerce shipment tracking instead of generic carrier links
- Send proactive order and shipment notifications across the delivery journey
- Explain delivery delays, exceptions, failed attempts, and returns before customers contact support
- Reduce WISMO tickets with self-service order and shipment lookup
- Turn post-purchase communication into a branded retention touchpoint
It is best for ecommerce, CX, support, retention, and operations teams responsible for what customers see after an order is placed.
BigCommerce Shipment Tracking App
Show customers real-time shipment tracking across carriers in a branded experience instead of sending them to generic carrier pages. WISMOlabs turns BigCommerce shipment data and carrier events into clear delivery visibility customers can trust.
BigCommerce Order Notifications
Send proactive order notifications when customers need context: order confirmed, shipment created, in transit, out for delivery, delivered, delayed, failed delivery attempt, returned to sender, or return in progress.
BigCommerce Shipping Notification App
Use email, SMS, and post-purchase messaging rules to notify customers before they ask support for an update. WISMOlabs helps BigCommerce stores communicate shipping and shipment changes with timing, context, and brand control.
Branded Tracking Pages for BigCommerce
Replace plain carrier tracking links with branded tracking pages that match your store, show shipment status clearly, and create space for support deflection, product education, review timing, and repeat-purchase offers.
Reduce WISMO Calls in BigCommerce
When customers can see where an order is, what changed, and what happens next, they are less likely to open a “Where is my order?” ticket. WISMOlabs combines tracking visibility, proactive notifications, and self-service lookup to reduce preventable support volume.
Reduce BigCommerce WISMO Calls and Create More Post-Purchase Touchpoints
Our numbers talk
- Double‑digit lift in NPS
- Faster repeat purchases → higher LTV
90%
15-30
X
upto
12
70-90% WISMO Call Reduction
Incremental ROI from Repeat Sales.
Extra Touch Points.
Talk to a real human
Get the gist of WISMOlabs with a guided, B.S.-free tour.
Built for Post-Purchase Experience, Not Shipping Labels
Many BigCommerce shipping apps focus on shipping rates, carrier labels, warehouse workflows, or fulfillment operations.
WISMOlabs is different.
WISMOlabs is a BigCommerce shipment tracking and order notifications app for the customer-facing delivery experience after checkout. It helps ecommerce teams show accurate shipment status, send proactive shipping and shipment notifications, publish branded tracking pages, and reduce WISMO calls before they become support tickets.
BigCommerce Shipment Notifications WISMOlabs Can Trigger
WISMOlabs helps BigCommerce stores send customer-facing, fully programmable, context-aware shipment notifications across the full post-purchase journey.
| Event | Customer communication purpose |
|---|---|
| Order confirmed with a link to a tracking page | Reassure the customer that the order was received. |
| Shipment created | Let the customer know the package is entering the delivery flow. |
| In transit | Show current shipment movement and carrier status. |
| Out for delivery | Set expectations before the package arrives. |
| Delivered | Confirm delivery and trigger post-delivery messaging. |
| Delayed or exception | Explain the issue before the customer contacts support. |
| Failed delivery attempt | Give the customer next steps. |
| Returned to sender | Clarify what happened and what the shopper should expect. |
For deeper capability details, see WISMOlabs shipment tracking, intelligent shipment notifications, and branded tracking pages.
BigCommerce Compatibility
Listed in the BigCommerce App Store, WISMOlabs connects your BigCommerce store to a post-purchase experience layer for shipment tracking, customer notifications, branded tracking pages, and WISMO reduction after checkout.
WISMOlabs post-purchase app for BigCommerce supports all Single-Storefront and Multi-Storefront (MSF) BigCommerce stores.
Still have questions?
These are the ones we hear most.
Book a VIP demo, and we’ll answer all yours.
FAQs
What is a BigCommerce shipment tracking app?
A BigCommerce shipment tracking app helps ecommerce stores show customers where their order is after checkout. WISMOlabs adds branded tracking pages, carrier event visibility, proactive notifications, and self-service order lookup so customers do not need to contact support for basic delivery updates.
Does WISMOlabs support BigCommerce shipping tracking?
Yes. WISMOlabs supports BigCommerce shipping tracking by connecting order and shipment data with carrier events, branded tracking pages, and customer-facing delivery updates.
Can WISMOlabs send BigCommerce order notifications?
Yes. WISMOlabs can send BigCommerce order notifications for key post-purchase moments such as shipment created, in transit, out for delivery, delivered, delayed, failed delivery attempt, returned to sender, and return updates.
Is WISMOlabs a BigCommerce shipping notification app?
Yes. WISMOlabs works as a BigCommerce shipping notification app for post-purchase customer communication. It is not a shipping label or checkout rate app. It is built for shipment visibility, proactive delivery messaging, branded tracking, and WISMO reduction.
How does WISMOlabs reduce WISMO calls for BigCommerce stores?
WISMOlabs reduces WISMO calls by giving customers clear shipment tracking, proactive delivery notifications, branded self-service order lookup, and exception messaging before they need to ask “Where is my order?”
Does WISMOlabs replace BigCommerce shipping labels, shipping rates, or fulfillment tools?
No. WISMOlabs is not a shipping label app, checkout shipping-rate calculator, warehouse workflow tool, or fulfillment system. It is built for the customer-facing post-purchase experience: shipment tracking, order notifications, branded tracking pages, exception messaging, and WISMO reduction.