Unified Tracking Features

  • Unified tracking across 750+ global carriers for full visibility.
  • Send email, SMS, push, & webhook updates with timing and context.
  • Replace carrier and standard tracking pages with adaptive, branded experiences.
  • Let customers check order and delivery status without contacting support.
  • Run segmented campaigns based on customer, order, timing, or segment.
  • Proactively flag and communicate delivery delays to reduce uncertainty.
  • Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot, and more.
  • Streamline returns with an easier self-serve experience for customers.
  • Measure message performance, open rates, clicks, and banner engagement.
  • Monitor scan gaps, delays, delivery trends, and partner performance.
  • See how WISMOlabs connects order data, shipment events, logic, and communication.
  • Deflect "Where is my order?" tickets with proactive, transparent updates.
  • Equip agents (human and AI) with real-time shipment data for faster, accurate resolutions.
  • Deliver consistent, positive experiences that build trust and loyalty.
  • Deliver personalized, authentic messages that resonate with your customers.
  • Turn updates into upsell, cross-sell, and review generation opportunities.
  • Use insights to reduce friction and proactively manage delivery exceptions.
  • Replace silence with consistent branded messaging throughout transit.

Insights and Resources

  • Latest industry insights, best practices, and expert analysis.
  • Comprehensive guides, tutorials, and actionable checklists.
  • Learn how to cut "Where is my order" tickets by up to 90%.
  • Understand how branded pages increase LTV and turn tracking into revenue.
  • See how DTC leaders cut WISMO & grew CLTV with WISMOlabs.
  • See your potential payback in 60 seconds. Quantify your savings.
  • Get instant answers to common questions and product guides.

UPS

United Parcel Service (UPS) is a globally renowned delivery and logistics company with a rich history spanning over a century. Founded in 1907, UPS has grown from a small messenger company to a world leader in parcel delivery, supply chain solutions, and freight services. UPS’s core services include domestic and international shipping, freight and supply chain services, contracting logistics, and delivery drone technology. These services have a vast geographic reach that spans over 220 countries and territories, making UPS a truly global carrier. One of UPS’s significant strengths lies in its advanced logistics network that ensures timely and efficient delivery. However, the tracking experience could be further enhanced. While UPS tracking provides essential information, it doesn’t always keep customers engaged or offer the level of detail they may require. This is where proactive notifications, branded tracking pages, and service updates can play a crucial role. When paired with UPS’s robust services, they can provide an improved post-purchase experience for customers, keeping them informed and engaged at every step of the delivery process.

Despite the strength of UPS’s logistics and delivery services, the enhancement of the post-purchase experience is achieved through services by WISMOlabs. WISMOlabs helps retailers and 3PLs provide this level of customer engagement and transparency in their brand’s voice.

WISMOlabs Services Tailored to UPS:

Key Features

Reduce WISMO, boost upsells, streamline 3PL logistics, and delight customers with branded UPS tracking.

Branded UPS Tracking Page

Stop sending customers to the UPS tracking page - keep them on your site with a fully branded experience. Provide real-time updates while reinforcing your brand, engaging customers, and creating new upsell opportunities.

UPS Shipping Notifications

Send branded SMS and email updates instead of generic UPS notifications to keep customers informed and reduce support inquiries. Personalize every step of customer post-purchase experience to build trust, strengthen loyalty, and create new opportunities for repeat sales.

UPS Performance Monitoring

Track UPS delivery performance in real time to see if shipments arrive on time, early, or late. Gain full visibility into shipping progress, identify issues faster, and fix problems before they impact customers.

Branded tracking pages and proactive notifications greatly enhance the UPS shipping tracking experience. They provide customers with timely updates and detailed information about their shipment, enhancing transparency and fostering customer engagement. The value of these features lies in their ability to transform the post-purchase experience, keeping customers informed and engaged from the moment they make a purchase until their package arrives at their doorstep.